Root Cause/Problem Solving Workshop

Organizations today struggle to get to the root cause of problems and implement good "system" solutions that work. We can help...

We will review a selection of quality tools that will encourage improvement and drive effective problem solving in your organization.
Using case studies, we will explore team dynamics and the steps to effective problem solving using the "8 Discipline" format as a foundation.
We'll emphasize the difference between the incident, non-detection, and the root causes of system failure.

Objectives

Upon successful completion, you will understand:

The components and benefits of an effective corrective action process.
The dynamics of teams.
The 8 Disciplines of effective problem solving.
Containing the issue to protect the customer.
The format and value of a good problem statement.

Examples of the use of the following tools...

Trend charts
Pareto's
Brainstorming
"CEDAC" Cause & Effect Diagram with the Addition of Cards
Finding root cause—using the 5 why's
Paynter charts

Planning and implementing actions...

The difference between Corrective vs. Preventive actions.
Ways to verify effectiveness.
The basics on error-proofing concepts.
Retaining lessons learned

On-site delivery options

8 hours: This option allows for a hands on approach using a case study and one selected problem that the participants in teams can use for general discussion purposes and use of selected tools. This option may be delivered in 2 half day sessions.

16 hours: This option allows participants time to work in groups on practical application; the organization may select 3 problems for each class to use. Each team will be required to utilize the tools on their selected issue and present their plan for completion of the problem solving exercise at the end of the workshop.

Scheduled Public Dates

To register online for a session, click on a date in the table below. If you prefer to register by fax, here's the ICS Training Registration Fax Back Form.

Please contact Reg Cousineau at 519-822-4545 ext. 102 with any questions or to let us know you are interested in this course if there are no sessions scheduled. You can also send us a note through ourcontact form.

Dates	Times	Location
Mar 5, 2012	8:30am-4:30pm	Guelph, ON
May 25, 2012	8:30am-4:30pm	Guelph, ON

Who Should Attend

Process owners, team leaders, supervisors and other individuals in your organization who are asked to complete corrective actions and participate in problem solving meetings.

Prerequisites

None

Duration

1 day

Cost

$395 (CAD)

Successful Completion

Upon completion of the workshop and assigned activities, participants will receive a certificate of training.

Small or Large Group?

Have the course at your location or a private session at our facility and save up to 50%! We will provide all materials so your team can relax and focus on learning.

Click here for more information.