In today’s business climate, companies have realized that ISO 9001 certification and industry specific quality management systems registration can add real value to their organizations. Rather than just a simple checklist, the auditing process can help highlight weaknesses as well as strengths, which allows companies to continually improve their processes to stay competitive. ICS works with our clients to understand their business and unique practices to ensure our clients get the most out of the auditing process.
ICS also offers services and benefits that other registrars don't, like:
Dedicated Account Managers - An Account Manager is assigned to each client to provide a single point of contact.
SWOT Analysis - A SWOT analysis is available with every audit which describes real strengths, weaknesses, opportunities, and threats in terms executive management can understand on top of the audit report which generally only explains compliance to various parts of the ISO standards.
Client Portal - A secure client portal is available to house client documents such as audit plans, reports, and certificates for 24-hour access.
Vibrant Auditor Mentoring & Customer Satisfaction Process - The professionals delivering audits are key to our success. We obtain our Clients' feedback on each auditor and work hard to incorporate our Client's improvement suggestions.
Our Auditing Approach
Our experienced and highly-skilled auditors are enthusiastic about their work and come to your company with a fresh perspective. They take the time to listen and understand your business so they can add value throughout the auditing process. We work together as partners with our clients to ensure audits are as efficient as possible to minimize any disruption during the audit. During each audit, we strive to reveal observations that can add value through reduced costs, increased efficiency, and decreased time to market.
What is ISO 9001?
ISO 9001:2008 is a comprehensive management system standard. ISO 9001:2008 is maintained by ISO, the International Organization for Standardization and is administered by accreditation and certification bodies like Kiwa International Certification. Although the standard originated in the manufacturing sector, it’s now in use across many industries. A "product", in ISO vocabulary, can mean a physical object, software, or service.
Some of the requirements in ISO 9001:2008 include:
A set of procedures that cover all key processes in the business
Monitoring processes to ensure they are effective
Keeping adequate records
Checking output for defects, with appropriate and corrective action where necessary
Regularly reviewing individual processes and the quality system itself for effectiveness
Facilitating continual improvement
A company or organization that has been independently audited and certified to be in conformance with ISO 9001:2008 may publicly state that it is "ISO 9001 certified" or "ISO 9001 registered". Certification to the ISO 9001:2008 standard does not guarantee any quality of end products and services; rather, it certifies that formalized business processes with the intent of improving quality are being applied.
